Shop Policies

All the listings are made in USD, but the shop offers the option to convert all prices to many other currencies. The first time you enter the Medea's Mix shop a pop up asks you to confirm what currency you prefer to use. If a pop up does not appear - no worries! You can always scroll down to the bottom of this page and choose currency in the drop-down box you find there.

Payment can be made via the different options offered directly here in the shop, or via bank transfer. To pay via transfer you please contact us prior to purchase.

 

All of Medea's Mix's treasures are available for purchase to those who are located within the European Union, but to get the VAT right we handle these purchases manually. This means that you can still buy any of the pieces listed in the shop - please inquire with us via mail or in the chat for details.

 

We want you to love the items you purchase from us!

If you are not completely satisfied with your purchase, you may return it within two weeks (14 days) of receipt. We are happy to offer a refund, minus a 10% restocking fee*, or a store credit for 100% of your purchase price.

Refunds or store credits will only be made for items that are sent back in original condition. No refunds will be issued for items that have been sized, adjusted, personalized, or otherwise altered either prior to or after purchase.

Pieces bought on layaway can only be returned for store credit.

Return shipping costs are the responsibility of the returner. Please send your returns with insurance and tracking, as we cannot be responsible for items that are lost or uninsured in transit. Customs forms must be labelled as "merchandise returns" and we reserve the right to deduct any customs duties incurred for returns from refunds or store credits.

 

 Delivery

Registered and insured shipping is included on all orders.

For some pieces shipping with DHL is included, this is then stated in the listing.

The date of delivery for your order may vary due to carrier shipping practices, delivery location and method of delivery. We process and ship orders as fast as we can, but If you need to know exactly when your purchase can be expected, please contact us prior purchase. The customer is responsible for all customs duties/taxes applicable to the delivery of the order, including sales tax, value added tax, custom duties, and excise duties. Please note that any damaged to received shipments must be reported to us within 48 hours on receipt. If you have any questions about shipping or estimated delivery time to your location, you are always welcome to contact us.

 

Medea's Mix is happy to offer you the possibility to purchase the piece you love and pay for it in installments. This service is available on jewellery with a cost over 500 USD, after they have been available for outright purchase for one week (7 days).

For pieces between 500 and 1000 USD you can split your payments over up to three (3) months. For pieces with a cost above 1000 USD it is possible to have a longer layaway - up to six (6) months.

Sales made via layaway are final - should you want to cancel your purchase any payments made will be turned into a store credit, which can be used towards any other piece available.

Your piece will be shipped after the final payment has been made.

For further details about layaway, please inquire via mail or in the chat.

 

Please note: for large first-time purchases, we may require additional verification of your identity before your order can be processed and shipped. This is to protect our customers from fraud. In these cases, we will contact you using the contact information provided by you when you made your order.